Payments and Refunds

• Plans, prices and limits (number of students, branches and staff, included modules) are shown in the “Pricing” section of the website. Prices are in Azerbaijani manat.
• When a plan limit is reached, you need to move to a larger plan to create new records; existing data is not affected.

A new Center is given a free trial period; its length is agreed when the Center is created. If no payment is made after the trial ends, the Center switches to read-only mode. Migrating data from Excel is free of charge.

• The subscription fee is paid in advance according to the plan’s billing period.
• The payment method and payment details are agreed with the Center.
• We do not store bank card details.

• If the billing period ends and is not renewed, the Center is not blocked but switches to read-only mode: all data can be viewed and exported, but creating new records and making changes is stopped.
• Full access is restored once payment is confirmed; no data is lost.

• To move to a larger plan, contact us; the new plan takes effect from the agreed date.
• To move to a smaller plan, the Center’s current number of students, branches and staff must fit within the new plan’s limits.

• If you stop using the Platform during a paid period, the amount for the remainder of that period is not refunded; the Center remains fully functional until the end of the period.
• A payment made by mistake or twice is refunded in full.
• Where the Platform is unavailable for an extended period through our fault, compensation is agreed on a case-by-case basis.

Send refund requests to support@zehinly.com. We review requests within 10 business days; the amount is refunded using the method by which the payment was made.